❄️ Winter Collection by the fireplace 📚

Shipping & Refund Policy

Shipping

We accept most credit card/debit cards. Most orders are shipped from our UK warehouse. If the item you have ordered is out of stock, we will contact you and let you know the lead time on your purchase normally 2-3 days.

We do not ship on Saturday, Sunday or Local/Public Holidays.

Mainland UK shipping: £ 2.00 per item using DPD or Royal Mail

Internation shipping: £ 12.00 per item

You'll receive an email confirming receipt of your order to the email address you provided. We reserve the right to decline any order. All orders are accepted subject to our Terms and Conditions.

Delivery of the Goods shall be made by the Company delivering the Goods to the place in the United Kingdom specified in the Buyer’s order and/or the Company's acceptance and/or the Contract as the location to which the Goods are to be delivered by the Company or, if no place of delivery is so specified, by the Buyer collecting the Goods at the Company’s premises at any time after the Company has notified the Buyer that the Goods are ready for collection. 

While the Company will endeavour to meet quoted delivery dates, it will not be liable for any delay in delivery howsoever caused or for any loss or damage consequential or otherwise arising therefrom, nor shall any delay entitle the Buyer to cancel any contract. Time of delivery shall not be of essence. If no delivery date is stipulated by the Company, they have 30 days in any case to deliver your order of Goods after receipt of your order. If the Company fails to deliver the Goods or any part thereof on the Delivery Date other than for reasons outside the Company's reasonable control or the Buyer’s or its carrier’s fault: if the Company delivers the Goods at any time thereafter the Company shall have no liability in respect of such late delivery

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at publishing@hesperus.press

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at publishing@hesperus.press and send your item to:

Hesperus Press Limited, Booksource, 50 Cambuslang Rd, Glasgow G32 8NB, United Kingdom

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Hesperus Press Limited, Booksource, 50 Cambuslang Rd, Glasgow G32 8NB, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.